Privacy Policy
Collection of Personal Information
We are committed to safeguarding your personal information. Personal information refers to any details or opinions—whether accurate or not—about an individual who is identified or can reasonably be identified.
We and our therapists collect personal information to arrange appointments, deliver services, and communicate with you. This information may be gathered through client consent forms, our website at www.neuroversespecialist.com.au (“Website”), or during consultations and treatment.
We collect personal information:
From clients – when you make an enquiry, book an appointment, attend our practice, use our Website, or otherwise engage with us while receiving services from our therapists.
From third-party service providers – when they supply services to us (including but not limited to paediatricians, GPs, occupational therapists, speech pathologists, and school teachers), share information, or invoice us.
When we receive enquiries through our Website or when it is accessed or used.
When we receive enquiries via email or telephone.
The type of personal information collected depends on your relationship with us (for example, whether you are a client or a service provider) and the nature of your interactions. It may include your full name, address, email address, date of birth, Medicare details, billing information, appointment details, and other personal information. If you choose not to provide certain information, our therapists may be unable to deliver services to you.
Our therapists may also collect personal information in the ways and for the purposes described above.
Some of the personal information we collect may be classified as Health Information. We collect Health Information from clients attending our clinics to arrange appointments and provide services. Our therapists collect this information to support the delivery of care.
Health Information is essential for arranging, delivering, and maintaining safe, appropriate, and accurate services, assessing client needs, and ensuring we provide the highest quality care.
Consent
By engaging with us—whether by registering your details on our Website, contacting us via email or telephone, completing a client consent form, or otherwise using our services—you consent to our therapists and us collecting, using, and disclosing your personal information (including Health Information) for the purposes described in this Privacy Policy.
Use of Personal Information
We may use the personal information we collect (excluding Health Information) to:
deliver our services;
operate and improve the Website;
subscribe you to our newsletter;
respond to feedback and complaints;
communicate with third-party service providers; and
enforce our Client Agreement (Client Consent Form) if required.
If you are a third-party service provider, we will use your personal information to:
communicate with you;
accept and manage your services;
correspond regarding service provision; and
process payment of your invoices.
Health Information
We and our therapists adhere to the Health Privacy Principles and the Ethical Guidelines of the Australian Psychological Society when collecting, using, and disclosing Health Information. We are committed to maintaining strict confidentiality.
Health Information may be collected when you visit our practice or at other times during the process of arranging and providing services.
Our therapists collect Health Information:
as needed to deliver services, including recording information relevant to your current circumstances for assessment and diagnosis in your client notes.
only as required to provide services, in line with your consent, or as legally mandated (such as by court order).
directly from you or an authorised representative (including a caregiver, if applicable).
with care, taking all reasonable measures to maintain confidentiality and ensuring that any individuals or organisations we share your information with are bound by the same confidentiality obligations and professional ethical standards.
accurately, with the understanding that you may request a copy of your Health Information at any time by contacting us at admin@neuroversespecialist.com.au. If you identify any inaccuracies in our records, we will correct them based on the information you provide, subject to applicable laws.
Disclosure and Sharing
We will only share your personal information with third parties in line with this Privacy Policy, with your consent, or where permitted or required by law.
Confidentiality and Its Limits
Everything discussed during sessions is kept private and confidential. Your psychologist will not share information with anyone outside of the service without your permission.
However, there are some situations where we are legally and ethically required to share information without consent. These include:
Safety concerns – if there is a risk of harm to yourself, your child, or others
Child protection – if there are concerns a child is being harmed or is at risk of harm
Court orders – if we receive a legal request or subpoena for information
Serious criminal activity – if disclosure is required by law
Whenever possible, we will talk with you first before sharing any information, unless doing so would increase the risk of harm.
Data Security and Quality
We take reasonable steps to protect the personal information we collect and hold against misuse, loss, interference, unauthorised access, modification, or disclosure. We also aim to ensure the information we hold is accurate, complete, and up to date at the time it is collected, used, or disclosed.
To help us maintain accurate records, please:
provide correct and current information; and
inform us if you believe any details we hold are inaccurate, incomplete, outdated, or misleading. We will then take reasonable steps to correct this information.
When your information is no longer required for the purposes for which it was collected, we may take steps to destroy or permanently de-identify it. We may retain and use de-identified information.
